Store Policy
Introduction
Welcome to Crowrow Guide! We are committed to providing high-quality personalized and mental health journals. Our store policy outlines the terms and conditions for shopping with us, including payment, shipping, returns, and privacy. By making a purchase, you agree to these terms.
Order Processing
Customization Time: Personalized journals are custom-made to order. Please allow 3-5 business days for us to process and customize your journal.
Order Confirmation: You will receive an order confirmation email once your purchase is complete. If you do not receive this email, please check your spam folder or contact our customer service team.
Shipping
Domestic Shipping: Most orders within USA are delivered within 7-10 business days after processing.
International Shipping: We ship worldwide. Delivery times vary based on location, typically ranging from 10-20 business days.
Shipping Rates: Shipping costs are calculated at checkout based on your location and the size of your order.
Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
Payment Methods
Accepted Payment Methods: We accept all major credit cards (Visa, MasterCard, American Express, Discover)
Payment Security: All transactions are processed through a secure payment gateway, ensuring your payment information is safe and confidential.
Returns and Exchanges
Return Policy: If you are not satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Personalized items may be subject to a restocking fee.
Return Conditions: Items must be returned in their original condition, unused, and in the original packaging.
Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide instructions for returning the item.
Refunds: Refunds will be processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method.
Custom Orders
Custom Design Requests: We welcome custom design requests. Please contact us with your specific requirements, and we will do our best to accommodate your needs.
Bulk Orders: For bulk orders, such as corporate gifts or event giveaways, we offer discounts. Contact us for more information and pricing.
Privacy Policy
Data Collection: We collect personal information necessary to process your order, including your name, shipping address, email address, and payment information.
Data Use: Your information is used solely for processing your order and improving your shopping experience. We do not sell or share your information with third parties.
Security: We implement a variety of security measures to protect your personal information during transmission and storage.